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Professional boundary violations – intentional blurring, minimising or exploiting of institutions’ ethical and legal frameworks – have the potential to cause significant harm to prisoners, staff, prison systems and the public. There has been little empirical research on the nature, extent and impact of boundary violations in UK prisons. The purpose of this paper is to synthesise and critically review studies which have sought to explore, measure and predict boundary violative behaviour, with a view to direct future research and inform prison policies and practices.

Four internet-based bibliographic databases were used for this review. Inclusion and exclusion criteria were applied. Twenty studies published between 2001 and 2022 were included in this review.

There is a lack of comprehensive self-report measures around prison boundary violations. Staff and prisoner characteristics, as well as prison-specific conditions, are linked with boundary violations. Staff training, improved working conditions and amnesty programmes as well as bolstered surveillance and restricted cross-sex staff deployment were among recommendations to reduce boundary violations. “Insider” researchers offer insight and access opportunities, but they also pose ethical implications. Current studies have research design, participant sampling and measurement scale limitations which compromises the applicability of findings. Prisons need robust policies on defining, reporting, punishing and recovering from boundary violations. Collaboration between prison institutions and academics, using individuals with experience of both professions, is essential to understand, predict and reduce boundary violations.

To the best of the authors’ knowledge, this is the first review of empirical studies on professional boundary violations in prison.

Critical knowledge and lessons learnt from the delivery of infrastructure projects have often remained untapped mainly due to the transient and fragmented nature of construction delivery. The main aim of this paper is to investigate the mediating role of a project facilitator in attenuating disruptions in knowledge flows during the delivery of an infrastructure project.

An inductive case-study method is employed in examining the mediating role of the facilitator in an infrastructure project. Content analysis was undertaken by coding the data derived from eight focus group interactions, 23 semi-structured interviews and 24 documentary sources from workshops using NVivo 12 plus.

(1) The project facilitator provided a coherent context to re-invent the narratives (i.e. behaviours and events) by creating a forum for understanding critical problems and stimulating constructive dialogue and intervention. (2) The project facilitator leveraged on both explicit and tacit knowledge within the team, leading to improvement in the proactive management of emergent technical, operational and behavioural challenges, and (3) The project facilitator sustained a valuable intervention in attenuating disruptions in knowledge flows for problem-solving, relationship-management, best-practice strategies, coaching and leadership, as well as reflexive practice.

The novelty of this research is that a facilitator is used as the “knowledge-broker” in a multi-party infrastructure delivery team assembled using a traditional lump-sum contract framework. Facilitators have only previously been used in collaborative contract environments like alliancing and partnering.

The purpose of this paper is to test the construct validity and dimensionality of the measure of criminal social identity (MCSI) within both a combined sample of American, Pakistani, and Polish inmates, as well as examined as individual country samples.

Adopting a cross-sectional survey design, the opportunistic sample consisted of offenders incarcerated in three different countries; 351 inmates from Poland, 501 from the USA, and 319 from Pakistan (combined data set n=1,171), with inmates completing anonymous, self-administered, paper-and-pencil questionnaires. Traditional confirmatory factor analysis, along with confirmatory bi-factor modelling, was used in order to examine the fit of four different models of criminal social identity (CSI).

Results revealed that data were best explained by a three-factor model of CSI (cognitive centrality, in-group ties, and in-group affect) within both combined and individual offender samples. Composite reliability indicated that the three factors were measured with very good reliability.

Validation of the MCSI within the large cross-cultural combined prison sample provides substantial support for the measure’s reliability and utility across diverse offender samples. Consideration of low factor loadings of items one and three for the Pakistan data set and item two for the US data set, leads the researchers to outline possible recommendations that these questions be reworded and additional items be added.

This is the first study to validate MCSI cross-culturally and specifically utilising a western prison sample, consisting of male and female offenders.

Marketing is one of the key pillars of the successful management of an enterprise. For the transition economies of Central and Eastern Europe, this had previously been a neglected aspect. The aim of this paper is to assess the development of marketing practice in the firms of one of those economies, the Czech Republic, between 1999 and 2003. It analyses the implementation of the Internet as amarketing tool and how Czech enterprises approach marketing and marketing strategy. With the accession of the Czech Republic and other formerly communist countries to the European Union in 2004, the importance of marketing to such firms cannot be overstated, if the benefits of the enlarged marketplace are to be realised fully.

Within relatively short time since its emergence, COVID-19 pandemic has attracted impressive academic attention. This chapter in its modest complement of existing studies focused on artisans' disposition and adherence to preventive measures of coronavirus disease in Osun State, Nigeria. The participants according to its findings demonstrated their knowledge of public health advice for controlling COVID-19 such as maintaining social distancing, using face masks in public spaces and adhering to personal hygiene measures. It further revealed that these artisans sourced for ‘perceived’ alternatives public health measures that their financial situation could accommodate and violated the strict lockdown regulations introduced by the government due to inherent economic rewards from going to their places of works. These thus exposed the poor investment profiles of most African nations as well as unhealthy institutional capacity, which cannot carry people along with government policies. A situation of this nature will have untoward effects on social fabric of the society and overall developmental processes.

Sociology of sport in the United Kingdom is as old as the subdiscipline itself but was uniquely shaped by the prominence of football hooliganism as a major social issue in the 1970s and 1980s. While it remains a somewhat niche activity, the field has been stimulated by the growing cultural centrality of sport in UK society. This quantitative and qualitative development has been recognized in recent governmental evaluations of research expertise. Current research reflects this expanded range of social stratification and social issues in sport both domestically and on a global level, while the legacy of hooligan research is evident in the continuing concentration on studies of association football. Historically, this empirical research has largely been underpinned by figurational, Marxist/neo-Marxist, or feminist sociological theories, but there is now a greater emphasis on theoretical synthesis and exploration. As a consequence of the expansion of the field, allied to its empirical and theoretical diversity, there is a burgeoning literature produced by UK sociologists of sport that spans entry-level textbooks, research monographs, and the editorship of a significant number of specialist journals. The chapter concludes by noting the future prospects of the sociology of sport in the United Kingdom in relation to teaching, research, and relations with other sport-related subdisciplines and the sociological mainstream.

The purpose of this paper is as follows: this is a short excursion into the changing world of post‐secondary education through a review of two books: Reinventing Higher Education: The Promise of Innovation, by Ben Wildavsky, Andrew P Kelly and Kevin Carey; and DIY U, by Aya Kamenetz.

The paper presents reviews of two recently published books.

The economics and functions of post secondary education at the baccalaureate and post‐baccalaureate (research) levels are changing in a world where knowledge flows freely across geo‐political boundaries. The Ivory Tower no longer commands from a fixed location or as the center of knowledge, both the historic and the new.

Individuals as well as public and private sector entities have multiple sources for knowledge and new abilities of sharing and obtaining knowledge. “The Academy” as created in the seventeenth and eighteenth centuries as an independent home for scholarly endeavors has changed as new demands are placed upon the institutions and the faculty.

Proposes responding to earlier calls for further research into “fraudulent” or “feigned” customer complaints, and providing insights which explore and describe the motivations and forms of such deliberate “illegitimate” customer complaints.

Critical incident technique was utilized in analyzing 104 interviews with customers who had knowingly made an illegitimate complaint within the six months prior to the interview. Data collection stopped at the point of theoretical saturation and was subsequently analyzed according to the coding procedures advocated by Strauss and Corbin (open, axial and selective coding).

Two key insights emerged from data analysis. First, coding procedures revealed four distinct forms of customer complainants. These are labeled; “one‐off complainants”, “opportunistic complainants”, “conditioned complainants”, and “professional complainants”. Second, six main motives for articulating fraudulent complaints were uncovered during data analysis. These are termed; “freeloaders”, “fraudulent returners”, “fault transferors”, “solitary ego gains”, “peer‐induced esteem seekers”, and “disruptive gains”.

The study is constrained by its exploratory design and qualitative methods employed. Subsequently, future studies could employ survey methods to improve empirical generalizability. Future studies could adopt a more inclusive approach and incorporate insights from employees, managers, and other relevant actors within service encounters.

Practical implications highlighted by the study include a need for businesses to examine and, in many cases, reevaluate their personnel training, customer complaint and service recovery procedures. Furthermore, managers may wish to enforce mechanisms wherein customer complaints are monitored and tracked in a manner that assists in the identification and challenging of re‐offending fraudulent complainers.

The study constitutes the first systematic attempt to explore and describe illegitimate customer complaining behaviors.

It is well known that entrepreneurship is a complex phenomenon, which takes place under great uncertainty. Much of the existing research that explores the venture creation process has assumed a linear, unitary process. The proposal presented in this chapter involves the venture creation process viewed as an iterative, non-linear, feedback-driven system called the Startup Path – a framework that brings together the entrepreneur as an individual, with its journey on the venture creation process.